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QUESTIONS AND ANSWERS
Most popular questions
Location
369 Lexington Ave, New York, NY 10017
HightWolf LTD
Official registration Company
Number: 12617962
Website interface
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faq
01
The history of our company starts in the very beginning of the XXI century. In the 2000s, the appearance of new technologies gave a powerful impetus to the development of exchange trading and innovative types of investments. Along with the global spread of affordable Internet and mass production of personal computers, many experts have come to the conclusion that brokerage and trust asset management can also be brought online.
general questions
HOW TO BECOME A HIGHTWOLF INVESTOR?Firstly, you must register. Fill out the registration form. We recommend you to specify only true data. Create a login, a password and specify your email. After registration, you can log in your profile and use all services of the website: specify payment details, choose an investment plan, make a deposit, etc.
WHAT ELECTRONIC PAYMENT SYSTEMS DOES THE COMPANY WORK FOR FINANCIAL OPERATIONS?We work with the following EPS: Perfect Money, Bitcoin, Payeer, RIPPLE, Litecoin, Dogecoin, Ethereum, BTCcash, Zcash, Tron. If you do not already have a wallet in these systems, you can open it at the following links:Perfect Money: perfectmoney.comPayeer: payeer.comAll crypto www.coinpayments.net
CAN I CHANGE MY PASSWORD, PAYMENT DETAILS AND E-MAIL ADDRESS?You can change the password and email address yourself in your personal account. You can change your wallet number you use to make payments only through the project support by making a request via one of the contacts specified on the website.
CAN I OPEN SEVERAL ACCOUNTS AT ONCE?Multiple registration is prohibited. Each user can have only one account on the site. If the support detects the fact of incompliance with this rule, all accounts of the investor who breached it will be automatically blocked without returning funds from the accounts.
HOW CAN I MAKE A DEPOSIT?After completing the registration, read about the investment plans and the amount of the minimum and maximum deposits. Log in your profile and make a deposit by choosing an investment plan and amount. You can also use affiliate rewards and make a deposit from your balance.
financial questions
HOW MUCH TIME DOES IT TAKE TO CREDIT THE ACCOUNT? Deposits are credited instantly, and immediately sent to work. In the case of a deposit using cryptocurrency, the funds will be credited to the account as soon as they receive confirmations on the network and are automatically sent to work. If the funds have not been credited to the account within 24 hours, be sure to write to our support.
IS THE REFERRAL REWARD ACCRUED IF TO MAKE THE DEPOSIT FROM THE BALANCE?Yes, affiliate rewards will be credited for deposits made from the balance, and you will receive an extra 0.7%.
DO YOU HAVE A PARTNERSHIP PROGRAM?Yes, we have developed an affiliate program. We recommend to read its terms and conditions in the relevant category on the website or by usingthe following link.
HOW CAN I WITHDRAW MY PROFIT? Depending on the investment plan you have chosen, profit is formed from the accrual and deposit. As soon as funds are credited to your personal account, you can request to withdraw them or create a new deposit by using your personal account. The money will be manually sent to your wallet of the electronic payment system you used to make a deposit. The funds accrued under the affiliate program are available for withdrawal immediately.
WHAT IS THE MINIMUM ALLOWABLE AMOUNT FOR WITHDRAWAL?The minimum amount that can be withdrawn from the balance is $ 0.1, for bitcoin - 0.00073 BTC, for Ethereum - 0.012 ETH, for ripple - 6XRP, for other cryptocurrencies - 0.001 BTC equivalent.
Personal account questions
ARE THERE ANY COMMISSIONS FOR CREDITING/WITHDRAWING MONETARY FUNDS?No, we do not charge hidden fees.
HOW MUCH TIME DOES IT TAKE MY WALLET IN THE ELECTRONIC PAYMENT SYSTEM TO BE CREDITED WITH FUNDS AFTER THE REQUEST TO WITHDRAW THEM?Payments are made manually. Processing of requests may take up to 72 hours. Specify your payment details in your profile.
CAN I VERIFY MY INFORMATION IN MY PROFILE AT ANY TIME? Yes, the information is available 24/7.
ARE YOU GOING TO CONNECT ANY NEW ELECTRONIC PAYMENT SYSTEMS TO THE WEBSITE?Yes, we are going to connect additional EPS for the convenience of our partners.
IS THERE ANY LIMITATION FOR THE NUMBER OF DEPOSITS? No, you can make an unlimited number of deposits on all investment plans.
I FORGOT THE PASSWORD FROM MY PROFILE. WHAT SHALL I DO? Password recovery is very simple. In order to do it, get in the category "Password Recovery" and enter the data specified during registration. After that, the new password will be sent automatically to the e-mail that you entered during registration.
HOW CAN I CONTACT THE PROJECT SUPPORT IF I GET OTHER QUESTIONS? Go to the "Contacts" section on our website and contact the project support by using one of the specified contacts. You can also ask your question by using the feedback form.
For our clients
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Have a questions?
If you have any questions, please see our FAQ (Frequently Asked Questions) section. If you did not find the answer to your question, please contact our support team.SupportE-mail support:Technical support@hightwolf.com
